Terms & Conditions

Last Updated: March 13, 2026

Welcome to OOTAH, operated by OOTAH FOODS SERVICES PRIVATE LIMITED. These Terms & Conditions govern your use of our website https://ootah.app and our mobile applications. By accessing or using our platform, you agree to these terms.

1. Acceptance of Terms

By using OOTAH, you confirm that you are at least 18 years old and agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use the platform.

2. About OOTAH

OOTAH is an online platform that connects customers with independent home chefs who prepare homemade food. The platform allows:

• Home chefs to list and sell homemade food items
• Customers to browse menus and place orders
• Delivery partners to deliver food orders

3. User Accounts

Users may need to create an account to use certain features of the platform. You agree to provide accurate information and keep your account credentials secure.

4. Orders and Payments

• All orders placed through the platform are subject to availability.
• Payments are processed through secure third-party payment gateways.
• Prices may change at any time without prior notice.

5. Responsibilities of Home Chefs

• Maintain proper food hygiene and safety standards.
• Provide accurate descriptions of food items.
• Prepare food according to accepted quality standards.

6. Cancellations and Refunds

Order cancellations and refunds are subject to our cancellation policy. Refunds may be issued in cases such as order failure, incorrect items, or service issues.

7. Prohibited Activities

• Using the platform for illegal purposes
• Providing false or misleading information
• Attempting to disrupt or hack the platform

8. Intellectual Property

All content on the OOTAH platform including logos, design, text, and graphics are the property of OOTAH FOODS SERVICES PRIVATE LIMITED and may not be copied without permission.

9. Limitation of Liability

OOTAH acts only as a platform connecting customers and home chefs. We are not directly responsible for food preparation, quality, or delivery delays caused by third parties.

10. Changes to Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page.

11. Contact Us

OOTAH FOODS SERVICES PRIVATE LIMITED
Email: ootahfoods@gmail.com
Phone: 8056374666
Website: https://ootah.app